What These Terms Actually Cover
When you open an account with us, you enter a legal relationship that comes with real obligations on both sides. Our terms govern how your account is created, verified, and maintained — including the identity checks we run before processing a withdrawal to your GCash or
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Maya wallet. Payment instructions processed through InstaPay are subject to the processing rules of that rail, and our terms clarify what happens if a transaction fails or is disputed. We retain transaction records in line with applicable data retention requirements, and those records are what we
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use if you raise a payment concern. Account access is conditional on eligibility under local law — we do not extend access where local regulations prohibit it. Any account found to be operated in breach of our terms — including by a person who is not
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the verified account holder — may be suspended while we investigate. Currency, wallet type, and payment method are all captured at the point of each transaction, so any claim you raise with our support team can be checked against that record. We aim to respond to
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formal policy queries within two business days.
Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.